Privacy policy

Effective Date: 10/12/2025

Ette Naturals (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and store the information you provide when purchasing products or interacting with us via WhatsApp or other communication channels.

1. Information We Collect
We may collect the following personal information from our customers:

  • Full name

  • Phone number

  • Location

  • Delivery details, including delivery fees

  • Daily purchase records

We collect this information solely to provide our products and services effectively.

2. How We Use Your Information
We use your personal information to:

  • Process and track your orders

  • Send delivery details and updates about your purchases

  • Follow up with customers if we have not heard from them for a while

  • Improve our services and customer experience

3. Communication Preferences

  • We primarily communicate with customers via WhatsApp and social media platforms.

  • We may post videos or updates on social media to explain our products and services.

  • Currently, we do not send alerts about new products, but we may consider this in the future.

4. Sharing Your Information

  • Your personal information may be shared with our delivery personnel, including our own drivers or third-party delivery partners, to ensure timely delivery of your orders.

5. Payment Methods

  • We accept payments via mobile money or bank accounts.

6. Data Collection Tools

  • We do not use third-party tools or cookies to collect your data. All information is collected directly via WhatsApp and manual records.

7. Data Storage

  • Customer information is stored in our notebook and WhatsApp contacts.

  • We retain your information indefinitely to maintain accurate purchase records and ensure smooth service.

8. International Customers

  • We sell our products worldwide and may process personal information from international customers.

9. Your Rights

  • You can contact us via WhatsApp, phone, or email to ask questions, request information, or address concerns about your personal data.

  • You may also request updates or corrections to your personal information.

10. Updates to This Privacy Policy

  • We may update this Privacy Policy at any time. Any changes will be communicated to our customers through our usual communication channels.

Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact us:

  • WhatsApp:  0244536908